FAQs
What is the deadline for booking appointments?
Within one week of receiving your notice, please contact Neptune to book your appointment.
What is the metered water rate?
The water rate has not been determined. However, you will be informed by the Town of Kingsville when it is implemented.
Do I have to pay for the meter?
There is no charge for the meter or the installation during the project period.
Who is responsible for maintaining the meter?
The Town of Kingsville is responsible for any future water meter maintenance, provided you, the owner, take reasonable precaution to prevent any damage to it. It is illegal to tamper with the water meter.
How long does it take to install the meter?
The installation takes 30-90 minutes to complete, excluding any modifications that may be required. The water will be shut off for a brief period. An adult of at least 18 years of age must be home for the entire appointment. Appointments are available Monday to Friday, 8:00 am - 8:00 pm and Saturdays from 9:00 am - 6:00 pm.
Who do I contact in an emergency situation?
For emergencies related to your installed water meter, call Neptune at 1-800-667-4387.
How do I recognize my water meter technician?
Every authorized Neptune technician is uniformed and carries identification, including name, picture, and ID number.
Can I install the meter myself?
Neptune is responsible for performing all installations.
Radio Frequency (RF) Information
What is RF?
A radio frequency signal is an electromagnetic wave that communications systems use to transport information through air from one point to another.
What kind of devices use RF?
Radio broadcasting, television broadcasting, cellphones, wi-fi internet routers, baby monitors, laptops, cordless telephones, wireless video game controllers, radio communications for police and fire departments, and satellite communications are just a few of the many telecommunications applications of RF energy.
See a comparison of water meter RF against other common household devices.
Do the new water meters from Town of Kingsville and Neptune Technology use RF?
The new water meters being installed by Neptune Technology Group on behalf of the Town of Kingsville are connected to a transmitter using a cable. The meter itself does not emit RF. The transmitter is typically mounted outside the home or building. Depending on the type of transmitter used, RF technology may be used to transfer the meter readings to Town of Kingsville.
If a transmitter uses RF technology, it operates between 902MHz and 928MHz. The transmitter is not constantly on like wi-fi or FM radio signals. The transmitter sends information for less than one minute total per day, for seven milliseconds at a time. Information is sent securely, as it is encrypted. No personal information is transmitted.
What standards do these transmitters meet?
The transmitters being installed as part of Customer Connect have been certified by Industry Canada who has adopted Health Canada’s “Safety Code 6: Limits of Human Exposure to Radio Frequency Electromagnetic Fields in the Frequency Range of 3KHz to 300GHz.”
Read more: R900 Radio Frequency Emissions FAQs from Neptune Technology Group